CitiOps gives cities, counties, and public agencies a 24/7 AI-powered communications layer — answering calls, routing requests, and following up with residents automatically.
The Problem
Constituents have questions about permits, utilities, inspections, and services at 7pm on a Friday, on Saturday morning, and during holidays. They reach voicemail. They lose trust. You lose them.
Every call outside business hours hits voicemail. Urgent questions go unanswered until Monday. Residents notice.
Multi-department routing forces residents through endless menus, wrong transfers, and repeated explanations of their issue.
Call volume grows with your community. Hiring more staff to answer routine questions is expensive, slow, and unsustainable.
Multilingual communities deserve service in their language. English-only coverage leaves a significant portion of your residents behind.
The Solution
CitiOps deploys on your existing phone numbers in days — no infrastructure replacement. Residents call the same number. Now someone always answers.
Use Cases
CitiOps deploys across any department or agency that takes inbound calls from constituents. Each deployment is trained on your specific content and protocols.
Permit status, inspection scheduling, code questions, contractor requirements.
Service request intake, pothole reporting, utility issues, after-hours overflow.
Billing questions, payment options, outage reporting, service initiation.
Program registration, facility hours, reservation inquiries, event info.
Assessments, animal services, community services, probation inquiries.
Meeting schedules, public record requests, election information, licensing.
Results from the field
"Our ATL311 AI agent cut staff call handling in half and improved resident response time by 80 percent. The overnight and weekend coverage alone justified the investment."
"Denver's Sunny chatbot runs 24/7 and responds to residents in 72 languages. It's transformed how we think about constituent access."
"AskJacky handles the volume that used to require two additional staff. The city resolved issues faster without adding to payroll."
How It Works
CitiOps is designed for government procurement realities. No infrastructure replacement. No long implementation cycles.
We map your departments, identify high-volume call types, and design the AI routing logic with your team.
The AI is built from your approved ordinances, FAQs, department procedures, and public-facing information. Nothing is fabricated.
CRM, 311 platform, and calendar integrations are configured. Your existing workflows stay intact.
Your phone number now has 24/7 AI coverage. Your team gets a dashboard with full call analytics, transcripts, and escalation logs.
Get Started
We'll build a live demo using your department's real FAQ scenarios. No generic pitch decks.
Our team will reach out within one business day to schedule your demo.
For cities, counties, park districts, and public agencies. SOC 2 compliant.